Returns & Refunds

Pre-orders

Carmeliora accepts pre-orders before launch. For help with a paid order, cancellation or refund, contact info@carmeliora.com with your order reference.

A saved bag is a selection for your convenience. It is not a stock reservation, an order or a payment. You can remove your selection directly from the bag at any time.

Return and refund information

This page does not establish a current change-of-mind return window or promise a particular refund timeframe.

Damaged, faulty or incorrect items

Nothing on this page limits any mandatory rights or remedies you may have under applicable consumer protection law. If you need help with a Carmeliora product obtained through another channel, contact us with the purchase details so we can help identify the appropriate next step.

Get in touch

For returns questions, email info@carmeliora.com. Where relevant, include your order reference, where and when you purchased the item, and a description of the issue. Please do not send payment card details.

Our registered office is listed below. It is not a designated returns address. Please contact us for instructions before sending any goods.